Communication Skills for Frontline Workers| Free Workplace Education - Thursday Morning

Start Date: Thursday, January 25, 2024
Time: 9:00am -1:00pm. A 40-hour course that runs same time, same day for 10 weeks.
Location: Virtual via Zoom
Cost: Free
Prerequisite: Currently employed in a Nova Scotia Business and have basic computer skills.

Course Description

The intention of this program is to provide participants with an overview and understanding of the role of oral communications; knowing how to hear, respect and validate people; and creating open and meaningful lines of communication in a small- to medium-sized business. Ultimately, this course is designed to encourage participants to implement the concepts, techniques, tools, and templates presented into their daily work life.

Learning Outcomes (based on standardized content):

  • Effectively interpreting basic body language cues
  • Effectively interpreting para-verbal communication
  • Enhancing active listening skills
  • Identifying and applying the four main communication styles
  • Identifying the impact of intention
  • Identifying and navigating triangulation in the workplace
  • Applying best practices in workplace communication
  • Improving communication when working with individuals of different generations
  • Preparing for and participating in difficult conversations
To register fill out the form below. All fields are mandatory (the exception is immigration year).

Communication Skills for Frontline Workers - Thursdays 9:00am - 1:00pm

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