Customer Service Excellence: Free Workplace Education Spring 2026 - Wednesday Morning
Start Date: Wednesday, May 6th, 2026
Time: Wednesday 9:00am – 1:00pm
Length: 10 Weeks
Location: Virtual Via Zoom
Cost: Free
Requirements: Must be currently employed or self-employed in Nova Scotia.
Course Description
This program creates the opportunity for you to provide the best experience possible for your customers. Starting with the RATER model, you will explore key elements of customer service standards, gain clarity on your customers’ expectations, study the seven types of challenging customers, and learn how to navigate difficult customer situations. You’ll also know how to evaluate the customer experience you offer and draw from proven strategies to optimize it for your business.
Standard and Interchangeable Topics
- The customer profile
- Customer service models
- Building a superior customer service culture
- The RATER model
- Setting, managing and exceeding customer expectations
- Service standards and evaluations
- Trust and the customer service relationship
- Effective listening skills for customer service
- Email techniques for customer service
- The seven types of challenging customers
- The role of professionalism in customer service
- Phrases to use and to avoid
- Navigating difficult customer situations
Learning Outcomes
- Identifying customer service standards for great service
- Applying best practices for evaluating customer service
- Developing strategies for communicating with customers
- Identifying and navigating “moments of truth”
- Managing difficult customer situations
- Continuous improvement strategies for customer service across the generations
To register fill out the form below. All fields are mandatory (the exception is immigration year).
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