Communication Skills for Frontline Employees | Free Workplace Education
Start Date: September 28th
End Date: November 30th
Time: 9:00 am – 1:00 pm
Location: Virtual via Zoom
Cost: Free
Course Description
The intention of this program is to provide participants with an overview and understanding of the role of oral communications; knowing how to hear, respect and validate people; and creating open and meaningful lines of communication in a small- to medium-sized business. Ultimately, this course is designed to encourage participants to implement the concepts, techniques, tools, and templates presented into their daily work life.
Learning Outcomes (based on standardized content):
- Effectively interpreting basic body language cues
- Effectively interpreting para-verbal communication
- Enhancing active listening skills
- Identifying and applying the four main communication styles
- Identifying the impact of intention
- Identifying and navigating triangulation in the workplace
- Applying best practices in workplace communication
- Improving communication when working with individuals of different generations
- Preparing for and participating in difficult conversations
Please contact Melissa at [email protected] for more information or sign up using the form below.
Course Registration
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