Customer Service Excellence | Free Workplace Education 2024 - Tuesday Morning

Training Course

Start Date: Tuesday, September 17th, 2024
Time: Tuesdays 9am – 1pm
Length: 10 Weeks
Location: Virtual Via Zoom
Cost: Free
Requirements: Must be currently employed or self-employed in Nova Scotia

Course Description

This program creates the opportunity for you to provide the best experience possible for your customers. You will explore key elements of customer service standards and gain a better understanding on how to handle difficult customer service interactions and meet customer expectations. In this program you will also learn how to evaluate the customer experience you currently offer and draw from proven strategies to optimize and improve it for your business’ sustained success.

Learning Outcomes & Standard Topics

Create standards for great customer service
Evaluate customer service
Develop strategies for setting, managing and exceeding customer expectations
Manage difficult customer situations

To register fill out the form below. All fields are mandatory (the exception is immigration year).

*Why we collect this information*

Customer Service Excellence - Tuesday 9am - 1pm

Please fill out the form below to register

"*" indicates required fields

Last Name*

First Name*

Middle Initial

Birth Date*

Home Phone*

Mobile Phone*

Email Address*

Mailing Address*

Civic Address

Gender*

Marital Status*

Service Language*

Other Language*

Dependants*

Is your current job unstable or insecure?*

Designated Group - Indigenous Identity*

Designated Group - Immigrant*

Designated Group - Immigration Year

Designated Group - Persons with Disabilities*

Designated Group - African Nova Scotian*

Designated Group - Francophone/Acadian*

Designated Group - Youth*

Designated Group - Visible Minority*

Pre-Intervention - Education Level (Choose 1)*

Immediate Outcome: Employment Status (choose one)*

Participant Employer Business Sector/Industry*

Employer Name*

Employee Numbers*